Client Details

• This organisation based in the Thames Valley are looking for candidates to help change people's lives.
• They are a global wellness technology company inspiring millions of people to adopt healthy habits for real life.
• With a real 'can do' attitude, they do this through engaging digital experiences, face-to-face workshops and sustainable programs that encompass healthy eating, physical activity and positive mindset.
• By drawing on over five decades of experience and expertise in behavioural science, they build communities in order to deliver wellness for all.

Description

• Manage Field Support team and ensure the high standard of support to the Wellness Coaches is maintained and the data received from the Coaches is correct and timely

• Manage all aspects of the teams weekly and month end close process to meet reporting deadlines

• Drive continuous improvement, simplification and standardization of the teams processes ensuring that the team critically review all that they do

• Ensure all processes and procedures are documented, are adhered to and current

• Analyse operating data and statistics to identify opportunities, develop action plans, and implement process improvements

• Identify and analyse risks and issues in business processes and systems and then develop and implement process and/or system solutions to improve operational efficiency and reduce risk

• Negotiate and agree SLAs with both internal and external customers

• Ensuring that the systems of internal controls are effective and monitored including compliance with Sarbanes Oxley and any statutory legislation

• Responsible for the audit, reporting and delivery of the internal control activities touching your area and ongoing assessment of potential risk areas

Profile

• Strong people leader able to develop their team and drive quality and productivity

• Possess strong communication skills, including the ability to interface effectively with senior staff and be able to explain processes and system requirements to non-finance or IT individuals

• Be an energetic team player with impeccable organisational skills. Be able to use their own initiative, prioritise and manage workload under pressure

• Be solution focused with a 'can do' approach - possess strong collaborative skills and work in a consultative way

• Experience of change management would be beneficial

• Be able to demonstrate experience of successful system and process improvement

• Be able to work with large data sets and utilise Advanced Excel

• Experience with Oracle and Hyperion enterprise would be beneficial

• Natural critical thinker with excellent problem solving skills

• Knowledge of GDPR would be beneficial

Job Offer

Generous remuneration package.