Hovis is one the UK's leading food brands. In fact, it's worth over £400m in retail sales. In a very competitive crowd, we've continued to demonstrate category leading product innovation & quality. Our brand heritage and most recent performance is testament to this. Unsurprisingly, we have bold ambitions for our business & brand. A great opportunity has arisen at Hovis we're looking for an AP Associate at our Head Office in High Wycombe. This job is responsible for carrying out effective and efficient transactional activities such as invoice processing and query resolution within an area of responsibility to deliver a professional end to end service to customers. KEY ACCOUNTABILITIES Transactional Processing Deliver to KPI's and SLA's Process high volume of invoices / credit notes accurately and on time Work through exceptions taking all necessary actions to resolve them Organise workflow to meet customer/financial time scales Maintain accurate records and history Perform statement reconciliations as required Customer Service Be the first point of contact for query resolution Deal with customers (suppliers or business users by telephone, face to face and via email) Prompt response to enquiries Handle and resolve to queries and complaints Refer any unrelated/unresolved to right resource in a timely manner Communicate and co-ordinate with internal and / or external customers Build strong relationships Knowledge of customer service practice and principles Support and share knowledge with colleagues Provide general operational support within the team to enhance financial controls Technical Competence To ensure all accounting standards are met Ensure system functionality is fully utilized Adhere to Data Protection regulations and practices Knowledge of different ERP systems Control and Compliance Operate within legislative/statutory regulations Operate within the business controls framework, following relevant process documents Encourage compliance with internal and external customers to support process improvement. Work with business areas to improve data quality and suggest process improvements Provide feedback on the efficiency of customer service processes Implement and follow through any changes to agreed standards and time scales. Proactively seek and where relevant present process improvements To ensure compliance with Health & Safety Standards KNOWLEDGE, EXPERIENCE & QUALIFICATIONS Knowledge of P2P process Graduate / professional qualifications or similar (desirable) FMCG experience (desirable) Good excel skills. SAP Aurora (S21) Previous Shared Service Centre experience (desirable) Excellent written and verbal communication skills Work experience on a similar role

Location:
Based in High Wycombe Type of role: Full Time, Permanent Reporting to: Accounts Payable Manager Applicants must have the right to work in the UK This job was originally posted as www.totaljobs.com/job/86943920