Affordability & Collections Advisor

Location
England, Surrey, Redhill
Salary
£18000 - £20000 per annum
Posted
25 Jun 2019
Closes
23 Jul 2019
Ref
14026840/001
Contact
Miki Uchisawa
Contract Type
Permanent
Hours
Full-time
Level of qualification
Not qualified, Part qualified

Our client, a well known and growing business are looking for an Affordability & Collections Advisor to join their Accounts Team in Redhill.

Client Details

Our client, a well known and growing business are looking for an Affordability & Collections Advisor to join their Accounts Team in Redhill.

Description

Key Responsibilities:

  • Handling customer enquiries relating to all aspects of service provided by the client with a particular focus on financial and priority services support & debt collection.
  • Provide accurate information and advice as required based upon our customer's needs at the point of contact.
  • Provide advice and support to our customers, helping them manage their account effortlessly.
  • Engaging with a range of customers and scenarios on a daily basis with a key focus on customer satisfaction, and complaint prevention and resolution.
  • Identifying our customers who may be in financial hardship and require specialist or priority services.
  • Recognising opportunities to go above and beyond for both our customers and colleagues.
  • Actively sharing best practise with our colleagues and helping to promote an innovative and continuous improvement culture
  • positively participating in continuous training.
  • Receiving regular call quality feedback, coaching and support.
  • Negotiating with customers in order to identify and agree affordable repayment terms, and/or debt preventative payment schemes.
  • Operate effectively within the debt collection process, engaging with solicitors and the local courts where appropriate.
  • Providing contact centre support where required at points of peak demand.
  • Advocating business change.

Profile

Successful Candidate:

  • Experience in customer service.
  • Excellent communication skills both written and verbal.
  • Must be a team player.
  • Available Immediately or on a short notice

Job Offer

Affordability & Collections Advisor

£18k - £22k

Redhill

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