Background The Accounting Associate will work alongside their outsourced Collections Partner supporting the timely collection of outstanding accounts in line with Site credit terms as well as resolving any customer accounts allocation issues. The role will involve regular phone contact with customers in an effort to maximize the cash receipts/working capital for the business, logging of disputes, driving dispute resolution, reconciliation of customer accounts and reduction of unallocated cash receipts. What's Involved?
• Attend fortnightly calls with representatives from the Site and our Collections Partner, CFE to discuss and
• resolve Collections issue
• Contact customers by phone and email to ensure cash receipts to follow up on queries
• Follow the dispute management process to ensure prompt turnaround of queries
• Escalate collection issues into the Site as policy dictates
• Contribute to the month end reporting process About you
• Demonstrate good knowledge of the Order to Cash cycle and the importance of cash flow to a business
• Ability to work in a team-orientated environment that is fast-paced and demanding
• Must be self-directed, have excellent initiative and organizational skills
• Exhibit a strong ability to handle multiple demands with a sense of urgency, drive and energy
• Work well under pressure with the ability to deliver accurately and on time
• SAP & MS Office Knowledge