QBE's European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd's and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects. The Opportunity: To assist in maintaining the EO Frameworks for business continuity, documentation, operational resilience and information security, to ensure that they remain compliant with relevant legislation (e.g., PRA/FCA, Solvency II and Lloyd's Minimum Standards), Group direction and operational needs. To support the Risk Director in Operations with wider operational risks that need addressing. To provide oversight monitoring in order to embed and maintain compliant and up-to-date procedures, practices, controls and documentation that support each framework. To promote best practice standards and facilitate problem solving through providing training, advice, guidance and, where appropriate, risk reviews. To monitor and report to senior leadership, including the Operations Management Group, on the status of compliance for documentation, business continuity/op resilience and information security. Your responsibilities for this role may include, but are not limited to: General Provide input to the review of the QBE Group or EO Frameworks to ensure key issues and changes are considered. Provide cover for the Operational Risk Managers either when absent. Lead on key deliverables or risk mitigation activities with minimal direction, taking the initiative to come up with proposals/options. Act as a subject matter expert for designated business functions or departments, in order to provide guidance and advice on business continuity, operational resilience, documentation and/or information security. Engage and communicate effectively with internal customers at all levels, in order to conduct reviews, undertake challenge, deliver changes and provide reports. Represent Operational Risk in business and IT change projects, including acquisitions, in order to identify potential risks and provide input which enables effective planning and action. Ensure areas for process improvement and efficiencies within the team are identified, in order to continuously improve Documentation Work with business area representatives to agree those documents that are required to meet Solvency II or Key Operational business needs. Identify, track and monitor business areas' Solvency II and Key Operational documents, escalating as appropriate. This includes monitoring of the review cycle of key documents and maintaining the central document library and supporting meta data, to ensure accurate information is available for reporting, document management and to support regulatory documentation submission requests. Business Continuity (BC) Co-ordinate business continuity activities in line with the business continuity management strategy and divisional approach. Provide key input to driving continuous development of business continuity capability through assessment and improvement of the business continuity approach and involvement in new business initiatives. Assist with identifying, tracking and monitoring compliance with business continuity requirements. Manage the business continuity tools and liaise with software providers to resolve issues and implement system changes. Undertake business continuity processes such as review of the business impact analysis, BC plans and BC testing. Liaise with business areas and specialist functions such as Communications, CRES and IT to implement strong business continuity management. Participation in business continuity committees and stakeholder meetings Analyse BCM information and produce standard and ad-hoc reports on BC risks. Information Security Work collaboratively with the Group IT Security Team to drive better information security capability and mitigate key risks. Provide key input to the implementation of robust controls in the non-IT space e.g. data handling practices, acceptable use and clear desk, working closely with the Data Protection team. Assist with co-ordinating ownership of security controls across business area (e.g. IT, Facilities, Compliance) and ensure any issues around accountability are resolved. Liaise with business continuity teams and representatives to develop and maintain plans to respond to incidents and take ownership for handling specific data breaches. You will need to be able to display you have the following qualifications and experience: Strong knowledge of general insurance and London market structures, processes and business practices. Strong understanding of quality verification, validation controls, operational risk and the significance of audit interrogation. Good knowledge of Solvency II and Lloyd's Minimum Standards. Detailed and broad knowledge in at least one of the following areas: o business continuity management and related standards, tools and techniques. o documentation standards with a proven ability to review, understand and interpret documents. o information security resilience and frameworks Strong experience in a risk management, operational risk or operational resilience related role. Excellent organisational and time management skills to achieve deadlines and work as part of a successful team, acting with minimal oversight. Proficient user of MS Office Suite Ability to identify risks, issues and improvement opportunities and either deliver remediation activities or engage effectively with business functions to implement identified actions. Strong experience of working in a regulated environment and dealing with internal and external audits.