OVERVIEW OF THE DEPARTMENT/SECTION Operations Optimisation Office is focusing on achieving optimization of operation by standardisation and digital innovation such as robotic process automation (RPA) in EMEA. NUMBER OF DIRECT REPORTS N/A MAIN PURPOSE OF THE ROLE To promote standardisation of operations in EMEA KEY RESPONSIBILITIES To plan, promote and execute operations optimization via Standardisation of operations processing initiatives and so on Work alongside line manager to design framework and output as well as defining scope in light of achieving overall goal of the initiative ensuring accountability, practicality and traceability To gather and study available materials such as Head Office standard procedure, OVS manual, branch manuals and flow charts To prepare TO BE model of operations processing and questionnaire as a preparation of AS IS study To study and document AS IS model by approaching relevant parties and make analysis to formulate TO BE model To design plan and execute the implementation of TO BE model within required timeline to contribute to achievement of overall goal of the initiative To manage issues and progress of tasks and provide status update in a timely manner to ensure visibility of the overall progress To co-work and communicate with related parties to gather information, to promote the initiative and gain support, and to ensure the alignment to overall initiatives WORK EXPERIENCE Essential: Experience of implementing new systems/significant change across systems Experience of studying, analysing and formulating optimal business process Demonstrable stakeholder management skills Demonstrable time management skills SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Skills for Business Process Re-engineering Knowledge in operational procedures and related systems in banking operations back office products, Remittance and Deposit in particular Innovative thinking skills for planning and execution of new initiative Intermediate Excel skills Excellent communication skills (written and oral) Good stakeholder management skills Education / Qualifications: Essential Bachelor degree educated PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly Strong decision making skills, the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving skills A creative and innovative approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills Excellent Microsoft Office skills