Role Summary: To support policies relating to Anti-Money Laundering (AML), PEP's, Counter Terrorist Financing (CTF) and Sanctions. Assist in ensuring regulatory and legislative developments in financial crime are identified and required changes implemented. Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence. Core Duties/

Responsibilities:
Managing the customer relationship (internal and external) (understanding of individual customer need/concerns and acting as an interface between the business and the customer) Providing excellent customer service (courteous, prompt service) Presents advice and solutions so that customers can assess implication prior to making decisions Ensures others understand the impact business operations have upon customer service Treats each contact with customer as an opportunity to impress them with the service offered Probes facts and opinions to identify the underlying needs of customers Assists staff to meet and exceed customer service standards by creating the right working environment and climate Minimise the impact of workflow peaks and troughs upon customer service standards Skills, Capabilities and Attributes: Excellent IT skills especially knowledge of core Microsoft Office applications Self organisation Self motivation Ability to learn new tasks with minimal supervision Ability to plan tasks and keep to timescales Ability to identify system/process improvements We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit and Sanctions checks. This job was originally posted as www.totaljobs.com/job/86480818