Our client based in Barnstaple are looking for an Accounts Executive to join their team. The company generate hundreds of sign ups per week to its platform from multiple marketing channels such as Google search, LinkedIn, Affiliate Marketing, Chat, Inbound phone calls. Signups need to be: Checked if the signup has been generated from outbound team via CRM system and allocated. Called and helped to become customers. In-house tech and operations coordinator are available to set up campaigns Repeat Business: Typical customers spend on average £300 every 3 months. The company have customers, the inbound team need to cycle through these customers and: oCheck they are happy with the last campaign oSee what level of support they desire and then call them appropriately. oEngage clients and keep them active. oKeep clients informed of new products and services Identifying Big Clients & Escalate: Big spending customers have a dedicated account manager. New sign ups which have big potential are escalated to senior management. Contact Management System: All information will be logged in the contact management system, including: Name, Company, Email Address and phone numbers as a minimum. Having input details all contacts are to be marked with actions/reminders to call back for follow-ups unless specifically told not to contact them again. Any quotations that have been completed for clients are to also be inputted into the system with a price and size of the job in question. The successful applicant: Has achieved notable success in personal life Target driven Process orientated Does not need micro management Takes criticism well and can change to suit company goals Takes responsibility for their own actions Treats others with sensitivity both within the company and externally Nice person to be around Can deal with criticism Communicates well to colleagues and clients Computer literate and educated to degree level Has experience in a vertical market relevant to our sales effort Understands the digital advertising environment Has received some form of sales or customer services training Commercially aware how to create profit Understands how to push clients towards profitable products Is a confident and proven negotiator who excels at getting a great outcome Is proven at pitching and positioning the company to external parties Should this role be of interest to you, please send us a copy of your CV or call Karen on 01237 439500 for further details. Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned. This job was originally posted as www.totaljobs.com/job/86531400