Collections Team Leader
- Employer
- Hays A&F
- Location
- England, Leicestershire
- Salary
- £24000 - £28000 per annum
- Closing date
- Jun 12, 2019
View more
- Job Role
- Credit Control
- Sector
- Nonprofit
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Collections Team Leader | £24k-£28k | Leicester
The Role
To lead and motivate a team of people overseeing collections strategies and processes on mid to high value overdue accounts, whilst delivering excellent customer service.
Responsibilities
- Performance management of partners business process
- Data analyse and trend reporting of remits
- Prioritisation of queries to maximise impact on collection rates
- Quality and process monitoring of service provided to customers
Experience
- Previous experience in a collection or debt recovery background with experience of managing teams in a high-volume contact centre environment
- Prior experience of successfully motivating, leading and developing a team to achieve and exceed business goals
- Experience in gathering, analysing and interpreting data to support decision making
- Experience of using a CRM system
- Competent using Microsoft Office products
- Experience in adopting a coaching style with others
- Intermediate user of MS Excel
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Company
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Or call:
T: 0207 259 8794
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