Job Title:
Credit Controllers Needed - FTC (7-12 Months)

Location:
Leicestershire - Syston Salary/ benefits: 19k - 20k Key Skills: Time Served, Portfolio Management of circa 2000 clients, domestic debt chasing, outbound chases of 100-200 calls per day. The Business The client is one of the UK's top 5 energy providers throughout the UK and Europe. The hours of work are Monday to Friday 8am until 5pm and the roles available are fixed term contracts that range from 7 months until 12 months. Purpose of Position Reporting to the Credit Control Team Leader and based in our Head Office in Syston, Leicester, the purpose of this role is to collect overdue debt in a professional and timely manner from both commercial and domestic customers. Accountabilities Responsibility for a portfolio of accounts and focussing on collectable debt to meet cash targets Authorising release of orders where credit limits have been exceeded or accounts have been placed "on stop" (in accordance with pre-determined guidelines) Requesting credit limit increases where appropriate Taking ownership of queries raised and liaise with other departments to resolve Weekly account reconciliations to minimize unallocated cash Completing tasks in a timely manner in accordance with set deadlines Placing accounts on stop and referring accounts for legal collection where viable Covering for colleagues during periods of absence Occasional Saturday working may be required in winter months on a rota basis Measures & KPIs Your Performance will be measured by reference to targets set around the following: Timely and accurate completion of the above responsibilities Annual objectives which will include KPI's Aged debt reduction Bad Debt provision levels Key Competencies Experience in dealing with domestic personal debt would be an advantage but not essential Excellent customer service, time management and telephone skills Experience of dealing with a high volume of customer accounts and associated call volume Numerate and able to work with formulae Strong negotiator and query resolution ability Proficient in MS Outlook, Word & Excel Person Specification Essential Team player and target driven Ability to communicate effectively (verbal & written) 5 GCSE's (A to C) including Maths & English Credit control experience in a high incoming telephone call environment Self-motivated Desirable Portfolio Management c2000 customer accounts Knowledge of Domestic Debt Collection and management Due to the high volume of applications we receive if you have not heard from us within 7 days then your application has been unsuccessful. We will keep your information on our database and will be in touch should other suitable opportunities become available. Maloy & Flynn Recruitment is an equal opportunities employment consultancy for both temporary and permanent positions in Sales and Marketing, Engineering , Construction, Head Office Support, Administration, Apprenticeships, Customer Services and Call Centre. Please refer to our website for more opportunities.