Customer Support Assistant We are looking for a Customer Support Assistant to join our Customer Support Mortgages team. You will provide excellent customer service, meeting customers' needs by administering mortgage accounts effectively and efficiently. With support from your team, you will have the opportunity to act as the point of contact for internal and external customers, resolving telephone and email queries. Essential criteria for the role are: General office/admin experience Customer service experience face to face and/or telephone Experience of resolving telephone queries, and following up calls Self-motivated and able to prioritise work to meet deadlines Able to do relevant mathematical calculations Able to communicate clearly and concisely face to face, on the telephone and in writing Attention to detail / accuracy Enthusiastic, positive and cheerful Supportive of others in the team Desirable criteria for the role are: General understanding of mortgage administration processes Experience in a similar role This is a full time role, working 9am- 5pm, Monday to Friday. This role is based at our Head Office in Newbury.

Salary:
Starting at £18,045 plus benefits increasing to £20,050 based on evidenced performance. Closing date: 22 April 2019 Interviews: 26 April 2019