Product Support Specialist (Finance or Tech Graduates)

Location
England, London, East London
Salary
£20000 - £25000 per annum + Study Support
Posted
23 Apr 2019
Closes
07 May 2019
Ref
14006718/001
Contact
Tara Magwenzi
Job Role
Finance Graduate
Contract Type
Permanent
Hours
Full-time
Level of qualification
Not qualified, Part qualified

The job is working as a product support specialist providing accounting and corporate professionals with tax support over the phone. It is for someone who has strong levels of communication, the ability to think on their feet and that has a high level of initiative under pressure.

Client Details

The client is one of the largest information providers in the world and this role is based in their East London office. Their client base covers many industries including finance and risk, legal, tax and accounting.

Description

Key responsibilities include:

  • Concisely and accurately log support request information, paying particular attention to problem description, resolution, user reaction and follow up action.
  • Identify causes of and solve problems for customers within acceptable time standards
  • Respond to enquiries from customers in relation to the installation, functionality and performance of supported products either verbally by telephone or in writing by email
  • Take full accountability for customer enquiries and either respond personally or escalate to appropriate team and ensure that a response is provided and given to the customer in a timely manner
  • Ensure, where appropriate, information gained from handling supports queries is promoted to our knowledge base and communicated to interested parties.
  • Update knowledge base with known issues, tips and workarounds as required
  • Maintain up to date product knowledge and acquire further knowledge of relevant supported products to facilitate the continued provision of quality guidance to customers.
  • A good team player with the ability to work on own initiative
  • Profile

    The successful candidate will have:

  • Excellent customer service/people skills
  • Excellent communication skills, both written and verbal - particularly over the telephone
  • Good basic software skills.
  • Highly motivated and eager to learn
  • Team player and able to engage with internal stakeholders
  • Knowledge of Tax and/or Accounting software
  • Want to study their Accounting or Tax qualification - either ATT, ACCA, AAT, ACA
  • Job Offer

    On offer to the candidate is:

    • Salary up to £25k D.O.E
    • Other bens

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