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Senior Credit Controller

Employer
ITV
Location
Manchester, UK
Salary
Competitive
Closing date
Apr 18, 2019

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Job Role
Credit Control
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Senior Credit Controller Permanent Manchester ITV is the biggest commercial television network in the UK. Behind every famous face, there are hundreds of others, all doing their bit to make things happen. We love telly, we're passionate about content and most importantly we understand our audiences. As a growing international company, we're commercially minded and have a global focus. We're all about pushing the boundaries and being innovative. Why you should join us ITV loves helping people build their careers. Every day we create quality content for different platforms, including some of the UK's best-loved TV programmes. Behind the scenes, our diverse team works collaboratively in a variety of different roles, thinking creatively and commercially to make an impact across the globe. We are looking for a Senior Credit Controller to join the Business Service Centre Team. Main purpose of the role... To efficiently and proactively collect payment from customers minimising bad debt write-offs and effective management of group exposure. To support Credit Manager in day-to-day running of department for BAU and provide guidance & support to other team members. Key

Responsibilities:
Pro-active communications with customers to ensure payments are received. To ensure cash collection, overdue % & KPI targets are met on a monthly basis.
• Recording customer calls and disputes against a customer account within Oracle Advanced Collections. Monitor & resolve disputes with internal and external customers. Work with sales ledger team to ensure accurate allocation of cash Continually enhance ITV's reputation for excellent customer service both internally and externally and communicate in a professional manner with customers and wider business. Deliver service in line with agreed controls and procedures. Proactively seek opportunities to improve service delivery to internal & external customers. Support Credit Manager with day-to-day running of department for BAU. Support Credit Manager in coaching & developing team members Attend regular Agency meetings and visit other ITV Locations to review problematic customer accounts and invoices queries Provide accurate information to support weekly and half/full year cash flow forecasting Support Credit Analyst with review of Credit Insurance & Group Exposure reporting. Ensure Credit & Bad Debt Policy is adhered to. Communication of outstanding debts to appropriate individuals for review and refer to debt collection agency (when all other means have been exhausted) Act as cover to ensure month end closing deadline is met, including reporting & commentary. Undertake other ad hoc activities required by BSC management. Drive & implement continual process improvements for team Maintain good working relationships with other teams in the BSC & wider Business Work as a member of the team, participating fully in team activities and taking joint responsibility for team goals. Ideal Candidate: Experience of working in a busy Credit Control environment with a minimum of 2 years experience in a senior or supervisory capacity Experience of working in a customer facing or processing environment. Good communication skills (verbal and written); professional telephone manner. Good level of analytical ability to resolve issues. Highly customer focused; good customer service skills. Effective organisation and planning skills; able to plan and prioritise own workload to meet deadlines. Good team-working skills; able to maintain effective working relationships with colleagues in the team. Good attention to detail. Compliant; understands and is able to comply with internal controls and policies. IT IT literate with experience using MS Word, MS Excel and Gmail. Experience of Oracle (or other integrated ERP software). Closing date: Wednesday 24th April ITV is committed to increasing the diversity of its workforce and we strongly encourage applications from candidates from all backgrounds and as a Disability Confident employer we have committed to interview all candidates with a disability whose application meets the minimum criteria for the role. "ITV, where creativity, diversity and collaboration put us right at the heart of popular culture."

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