Business Analyst

Recruiter
Lloyds Banking Group
Location
London, UK
Salary
Competitive
Posted
21 Apr 2019
Closes
20 Apr 2019
Ref
1128516216
Job Role
Business Analyst
Contract Type
Permanent
Hours
Full-time
Level of qualification
Newly qualified, Qualified
At Lloyds we're motivated by a clear purpose; to help Britain prosper. Over the last few years, we've grown our number of active online banking users to 14.5 million and our mobile users to over 9 million. We're committed to continuing to deliver a leading customer experience by improving our digital capabilities, providing personalised propositions and building on our multi-channel model. We're embarking on a bold transformation program supported by over £3bn in strategic investment to improve customer experiences, digitise the Group, maximise our capabilities and transform our ways of working as we progress on our journey to build the Bank of the Future Do you want to drive cultural change at the UK's largest digital bank? As a Business Analyst, you'd be part of our Group Transformation team in our Consumer Onbarding Value Stream responsible for shaping initiatives that solve customer problems to transform our account opening experience Could you help us make it possible? It's an exciting time to join us as we're investing in our people, data and platforms with £3bn over the next three years. We'll give you training in our change approach, a support network through our agile community and the opportunity to develop your career here. You would play a key role identifying the business needs, interprets complex data and manage the efficient and effective production of high quality information, analysis and research, anticipating partner's needs. Consumer Onboarding will give you the opportunity to work in a fun dynamic team who are at the forefront of leading the way for customers & colleagues in transforming & digitising the Lloyds Banking Group Retail Bank across mobile, branch, telephony and internet banking. The transformation culture Consumer Onboarding lives by is to empower its co-located teams to create dynamic environments using agile methodology, including scrum, ultimately providing outstanding customer experiences; and by driving innovative technology solutions that drive iterative change across research, buy and servicing needs to market at pace. . So what are we looking for in you? You're a dynamic and adaptable individual - able to use & learn new skills & knowledge in varying circumstances You've a well-developed communication kit bag with extensive customer management experience You'll be a skilled negotiator, analytical thinker and problem solver You'll be skilled in Managing and minimising operational risks You'll be comfortable providing complex analytical and research advice and recommendations and using your own judgement And you'll influence positively - demonstrating similar values and behaviours to our Group's and encouraging this in team members . We'll be specifically looking for these skills on your CV: Understanding of business analysis and business architecture methodologies and techniques and their practical application Exposure to skills from multiple disciplines such as Operating Model, Process Design, Digital and Technology Exposure to systems thinking, business architecture and agile change delivery Modelling - develop, define & document 'As Is' & 'To Be' process models and data definitions Evidence of maintaining internal and external networks to source data and information to enable timely recommendations and advice. Evidence of Engaging and influencing partners, anticipating, clarifying and shaping requirements for the purpose of optimising business results What else could you bring with you? Good understanding of banking operating model and process frameworks, along with techniques to analyse and improve them (e.g. Lean) Familiarity with BDD, TDD, and construction of supporting Acceptance Criteria Good technical knowledge across a range of reporting applications and systems At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop personally and professionally and work collaboratively . We're proud to be an equal opportunity employer and deeply value diversity within our organisation. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference You can expect a career that's full of opportunity and a package that includes: A 10% performance related bonus A generous pension contribution 30 days holiday plus bank holidays Private Health cover 4% Flexible benefit cash pot you can shape to fit your lifestyle So if you have the skills, background and outlook we're seeking and this opportunity appeals then get in touch, we'd love to hear from you

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