Pensions Administration Manager
• Ensure all viable calculations are automated with linked member movement processing and letters/statements.
• Provide guidance to Administration Controllers with regard to the preparation of computer specifications and test matrices.
• Ensure that all software released to your teams is adequately checked before being signed off.
• Provide constructive input by identifying areas of improvement/streamlined processes for future IT development. Business Development/Business Plans/Budgets Participate in new business presentations as required. Participate in new client implementations. Performance Objectives: Excellence Maintain a good working knowledge of all systems and products. Ensure databases for your clients are complete, accurate and standard. People Define responsibilities and roles of the team members with the Team Leaders and ensure that all members understand their roles. Contribute to the resource strategy and recruitment plan of the Practice and identify future resourcing needs (and skills required/lacking). Manage recruitment and selection process locally. Carry out performance/appraisal reviews and where necessary initiate performance management. Manage career development locally, to include coaching, mentoring, leading and monitoring. Contribute to the associate training and development programme for the Practice. Motivate and reward in order to retain key individuals. Encourage teamwork by sharing knowledge, ideas and solutions. Demonstrate leadership skills and provide direction and guidance to team. Participate in monthly management session. Clients Ensure an efficient, professional service is provided to meet all client/members' needs and to promote the Towers Watson brand. In conjunction with the Client Manager take the overall responsibility for an agreed list of clients In conjunction with the Client Manager, ensure that all service agreements, delivery promises and performance standards are met. Maintain control over the teams and their workload in terms of quality and achievement of service levels. Ensure that work plans are prepared and adhered to for all your clients. In conjunction with the Team Leader ensure that Administration Guides are kept up to date and make sure that each client has an up to date Administration Guide. Co-ordinate the issue of quarterly administration reports to clients in conjunction with Client Manager. Ensure the standard complaints procedure is followed. Scope and project manage any special projects in conjunction with Client Manager. Gather client feedback, positive and negative, discuss possible solutions with senior colleagues and implement results. Identify areas where the service to clients could be improved and/or expanded. Financial Identify and work with the Client Manager and Team Leaders to improve operational efficiency and reduce costs, eg automation, full use of standard products. The Requirements PMI qualification desirable Extensive experience of dealing with occupational pensions schemes Proven track record of working at a supervisory level within the Pensions sector Able to demonstrate excellent communication, organisational and prioritising skills