08-Apr-2019 IT WESA Service Delivery Senior Manager 7879BR IT WHAT YOU'LL DO The core responsibilities of the WESA IT Service Delivery Manager are the implementation and support requirements for all office, personal, and mobile facing services and technologies in use at BCG. This includes the content, life cycle, process, service-level, and supply management for related existing and future technology offerings as well as sourcing strategies and plans. The area of responsibility includes all 25 BCG offices in the WESA (West Europe, South America and Africa) region with a total headcount approximately of 3000 supported BCGers. The role will focus on the quality