Skip to main content

This job has expired

CQC Compliance Manager

Employer
E zec Medical Transport Services Ltd
Location
Bristol, UK
Salary
Competitive
Closing date
Apr 16, 2019

View more

Job Role
Compliance Accountant
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Accountable to: Head of Compliance Our Company: "Family ethos and values are very much at the heart of our business. This is embodied in our core values which translate into providing a caring, responsive, innovative service to our patients and NHS Trust partners". E-zec Medical Transport service is a family run company focused on delivering high quality, safe, effective ambulance transportation for patients to and from a healthcare setting. Founded in 1998 E-zec is the largest independent ambulance provider that operates solely and exclusively in the patient transport sector. E-zec currently employs more than 1100 staff and operate a fleet of 500 vehicles. E-Zec hold 12 NHS NEPTS contracts across the UK. Description of Role: The post-holder will develop relationships with key personnel from our host NHS Trusts and private sector clients, ensuring that the Company is always meeting the expectations of the client within the boundaries of the contract. To be the CQC Compliance Manager registered with Care Quality Commission (CQC) for the contracts held within the Bristol remit, covering Somerset bases. To manage the compliance assistant and ensure all processes are in place and maintained. Main

Responsibilities:
To develop organisational infrastructures, systems and processes that will enable the effective dissemination of statutory, regulatory and NHS requirements and best practice, and the subsequent monitoring and evidencing of their compliance, including requirements set by: Care Quality Commission (CQC) NHS England NICE Health and safety Executive These will include but not limited to: To be a point of contact when Patients/Trusts/ CCGs/ Clinics have concerns about the service To ensure auditing programmes take place at site by the contract leads i.e. Clinical Governance Audit/ Call handler Audit/PRF audits etc To lead on investigations for complaints and incidents and to ensure all responses are given within their statutory or policy time frames. Actively promote Root Cause Analysis Methodology across the contracts, supporting the appropriate investigation of complaints, incidents and accident, to manage and maintain the process at contract level (this may mean meeting with patients/Clinic/ Trust to discuss their concerns) To ensure all complaints, incident, accidents and compliment's that fall under statutory reporting guidelines are reported to the relevant bodies for example CQC, CCG or Police To ensure all action/learning from complaints, incidents, accidents and compliments are followed through and insurance trainers and other contract managers are aware of them. To ensure all safeguarding incidents are reported on to the relevant bodies and to take part in case conferences if required. To ensure action plans from safeguarding case conferences are completed. To establish systems and processes to enable statutory and regulatory returns to be submitted to relevant bodies on time (this includes, incidents and complaints) Support the service/contract to ensure that patient and public involvement and engagement is an integral part of their service delivery and development planning. To co-ordinate the monitoring and follow-up of recommendations from internal and external audits and liaise with senior managers to report on progress to the National Senior Compliance Manager Work collaboratively with other members of the Quality & Compliance team, front line staff and managers to identify opportunities for improving compliance across the organisation and support their implementation where appropriate Ensuring that call centre staff and road staff have access to the latest information or changes to contractual information Provide data, information and reports when needed Attend area committees and business meetings as and when required/appropriate. Attend and chair where appropriate, interdepartmental meetings. Please note incidents refers to AIRS & ULYSSES, DATIX reporting Other Tasks and

Responsibilities:
Meet with Trust Authorised Officers whenever necessary to ensure compliance. Ensure that both the National Senior Compliance Manager and UK Operations Manager are fully briefed in relation to resource requirement to maintain compliance. Advise the National Senior Compliance Manager and UK Operations Manager of any non-compliant contractual practices and assist in facilitating change Any other duties required, or commensurate with the task Person Specification Applicants must be or have: Organised Good report writing skills Good communication skills Good telephone manner Investigation skills Knowledge of PTS English GCSE required. Good Health & Safety foundation. It should be noted that an Enhanced DBS certificate is required to fulfil this position. You will also need to have:
• experience in the changing needs of the business
• be a strong leader with exposure to change management including developing policies and procedures
• it is also desirable that you have knowledge around managing staff groups and disciplinary procedures.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert