What's the role? We're looking for an experienced Credit Controller/Credit & Collection Specialist to join our high-performing Finance team in our Manchester Head Office. This is no ordinary credit controller position role as ours is a uniquely high-performing and supportive working culture. Who is Hilti? If you're new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 28,000 people in more than 120 countries, which we're looking to expand, we're a great place for you to show us your worth, step up to new challenges and grow your career. What does the role involve? In this role you will control the level of debt on a divisional ledger by maximising cash collection from the accounts under your responsibility. You will conduct efficient review and release of blocked orders due to credit holds and assess credit worthiness and risk of current and potential new accounts. You will take action on unapplied receipts and general maintenance of customer accounts. You'll also be responsible for Identifying, actioning and resolving customers queries in a timely and efficient manner. You will process all high volume collection calls (inbound and outbound) from customers and field based personnel in an efficient and professional manner Once you join Hilti, you'll see why people stay. Indeed, 82% of people who joined us two years ago are still with the company. What do we offer? Show us what you're made of and we'll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after. Why should you apply? We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you've never worked in sales or construction, that's fine with us. Success at Hilti is down to teamwork and ability, no matter what your background. What you need is: Successful Credit Control experience (achieving targets) in a busy business to business environment Highly developed time management, organisation & prioritisation skills with competent IT knowledge in MS Office. Self-motivated team player with ability to work under own initiative Strong interpersonal skills - a conscientious, self-motivated and customer focused person with a positive attitude. Flexible working is one of many ways that Hilti seeks to ensure that it offers a work-life balance that works for employees and works for the business. We offer flexible working options to suit different stages in your life and aim to support you to find the right balance between work and home life. Flexible working can take many forms, including but not limited to: job sharing, part-time working, annualised hours, compressed hours, flexi-time, term-time working, working from home, staggered hours, career breaks, time off in lieu, and flexible shift-working. We also offer employees the option to buy up to five extra days' annual leave each year. Please note that not all options are available for every role and you must complete six months' service before you are eligible for any change in your working pattern.