There are 3 key elements of this role: Provides a critical link between offshore service delivery partner (IBM) and the business, acting as an escalation point to unlock issues [Indirect procurement focused] Act as a coach to IBM and partner the offshore team in enhancing and refining the quality of service along with developing core processes together Identify/support key change agenda in Process to Pay work stream, focusing on process optimisation and standardisation. The role will require the individual to with some guidance from the AP Manager (L8) and Services Delivery Manager (L11), to: Conduct periodic reviews with IBM on both internal and external query management quality assurance. Reporting trends, risks & opportunities to drive up and maintain provider output within our control Act as a real business partner to IBM, inspiring trust, nurturing a highly collaborative relationship to influence service delivery of key processes within the 'Process to Pay' realm. Act as the critical link between the business and IBM, rationalising issues and creating visibility of issues to support pragmatic long term solutions Align senior stakeholders on any significant changes required to unlock resolution to recurring transition issues. Drive change required to optimise core purchase to pay processes ie supporting one way to procure goods and services at PepsiCo, collaborating with cross functional stakeholders to enable change Investigate the root cause of known issues and share findings, with particular focus on reduction of exception handling Based on above investigations, develop or support the development of tools to drive process adherence and/or changes to processes to improve efficiencies and set up both PepsiCo and IBM for success. Assist in training out any changes system/process change within Process to pay to the businesses and IBM Prepare and submit monthly/weekly data submissions covering company purchase intrastat data, Supplier financing data. Facilitate AP support for business user queries using the In-direct procurement tool. Delivered through regular 'Drop In' style clinics. Support/collaborate across the wider UK retained AP team to support the overall team objective delivery Essential Criteria: Strong self-starter, capable of working on various projects at the same time and organising own priorities and actions without the structure of day to day routine tasks. Also capable of flexing plans through busy periods to accommodate conflicting priorities. Able to work with some direction from Manager, but happy to drive day to day agenda to hit key agreed deadlines. Good excel skills Strong collaboration, relationship building skills inspiring trust through various cross functional business partners Strong communication skills, able to flex style to work with people at various levels of knowledge and experience, including an offshore team. Ability to cut through issues, identify route cause, generate solutions to eliminate future occurrences Desired Qualifications: Experience of working on project work and/or working in a non-routine role. Ability to create an inclusive environment and a healthy work/ life balance approach; working with a diverse group of people from different backgrounds. Suitable for a Finance/business graduate. Would suit a part qualified currently studying a finance qualification AP experience advantageous but not essential providing applicant can demonstrate a reasonable Finance baseline knowledge LI-UK