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Collections Advisor

Employer
Hays A&F
Location
England, Leicestershire
Salary
£9.00 - £11 per hour
Closing date
May 7, 2019

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Job Details

Collections/Recoveries Adviser | Leicester | Temp | £9-£11 Per Hour


The Role Purpose

  • To collect outstanding payments on mid to high value overdue accounts whilst providing excellent customer service to licensees.
  • Support processes on low value accounts resolving queries and customer contact as requested to target customer payments
  • To maintain/improve debtor days for maximum cash flow and minimum bad debt.

Responsibilities
Recovering Debt

  • Actively manage assigned overdue accounts. This will include;

- proactively contacting customers with outstanding invoices for licence fees
- receiving customer calls for payment or disputes
- processing card payments or setting up DD
- objection handling to ensure customers understand the need and benefits of the music licence, ensuring licence fee payment
- being aware of the impact of instalments and/or customer service quality on debtor days
- liaising with third parties regarding customer queries
- raising concerns with respect to doubtful / bad debt

  • Monitor and analyse customer accounts for non-payments, delayed payments and other irregularities and provide insights to the Finance team
  • Use objection handling techniques to proactively resolve any customer queries or objections. Effectively obtain evidence of music usage to support potential infringement cases
  • Respond to customer queries regarding payment plan modifications and inform customers of status including rejections where necessary
  • In conjunction with the Team Leader, to validate and evaluate customer debt through cost/ benefit analysis in order to decide the most appropriate strategy

Experience and Qualifications
Essential

  • Minimum of 1-2 years' experience within a phone-based customer contact team
  • Competent numeracy skills
  • Good verbal and written communications
  • Clear and enthusiastic telephone manner
  • Competent using Microsoft Office - Word, Excel, and Outlook

Desirable

  • Experience working within a target driven commercial team
  • Experience of working in a Credit or Collections team
  • Intermediate Excel users





What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

To locate your nearest Hays office please visit:

https://www.hays.co.uk/office-locator/?utm_source=&utm_medium=email&utm_campaign=email168

Or call:

T: 0207 259 8794

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