Collections Advisor

Hays A&F
England, Leicestershire
£9.00 - £11 per hour
09 Apr 2019
07 May 2019
Drew Semple
Contract Type
Level of qualification
Not qualified

Collections/Recoveries Adviser | Leicester | Temp | £9-£11 Per Hour

The Role Purpose

  • To collect outstanding payments on mid to high value overdue accounts whilst providing excellent customer service to licensees.
  • Support processes on low value accounts resolving queries and customer contact as requested to target customer payments
  • To maintain/improve debtor days for maximum cash flow and minimum bad debt.

Recovering Debt

  • Actively manage assigned overdue accounts. This will include;

- proactively contacting customers with outstanding invoices for licence fees
- receiving customer calls for payment or disputes
- processing card payments or setting up DD
- objection handling to ensure customers understand the need and benefits of the music licence, ensuring licence fee payment
- being aware of the impact of instalments and/or customer service quality on debtor days
- liaising with third parties regarding customer queries
- raising concerns with respect to doubtful / bad debt

  • Monitor and analyse customer accounts for non-payments, delayed payments and other irregularities and provide insights to the Finance team
  • Use objection handling techniques to proactively resolve any customer queries or objections. Effectively obtain evidence of music usage to support potential infringement cases
  • Respond to customer queries regarding payment plan modifications and inform customers of status including rejections where necessary
  • In conjunction with the Team Leader, to validate and evaluate customer debt through cost/ benefit analysis in order to decide the most appropriate strategy

Experience and Qualifications

  • Minimum of 1-2 years' experience within a phone-based customer contact team
  • Competent numeracy skills
  • Good verbal and written communications
  • Clear and enthusiastic telephone manner
  • Competent using Microsoft Office - Word, Excel, and Outlook


  • Experience working within a target driven commercial team
  • Experience of working in a Credit or Collections team
  • Intermediate Excel users

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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