A1 Comms is currently seeking a part-time Compliance Executive to join our dedicated team based in Alfreton. This is a part-time permanent position and will see you joining a dynamic, industry-leading mobile phone solutions company that inspires a fast-paced culture and fosters personal progress. The Role We aim to provide the best possible experience to each of our customers through outstanding customer service. To help us achieve this, we are looking for a dedicated Compliance Executive who can ensure we are maintaining our high standards of compliance across all channels within our contact centres. Key Responsibilities as a Compliance Executive (part-time):
• Listen to sales, customer service and order processing calls and provide appropriate feedback to management
• Ensure all agents are competent in carrying out their roles
• Ensure regulatory and 3 rd party monitoring requirements are adhered to
• Support with role-play observations during induction training
• Keep accurate records of all call monitoring activity and related outcomes
• Offer solutions to improve observation outcomes About You We are looking for an individual who can demonstrate direct experience of monitoring compliance activity, ideally within in a multi-channel contact centre environment.You should be professional, have a keen eye for detail, and be confident in composing detailed reports and feedback to management. Key Skills and Experience:
• Prior experience within a call monitoring role
• Knowledge of GDPR and GC C8 regulations is highly desirable
• Excellent written and verbal communications skills
• Highly accurate and strong attention to detail
• Ability to organise and prioritise your workload
• Driving licence and access to own transport Salary and Benefits Highly competitive salary of £20,000 per annum pro-rata 20 days holiday (increasing yearly up to 24 days) pro-rata bank holidays Company health plan Company pension scheme Full training program Free on-site parking Working Hours 24 hours per week over 4 days (some flexibility with work hours/exact work pattern to be discussed) Please note that it is a regulatory requirement that a basic DBS check is carried out on all successful candidates. The cost will be reimbursed by the company at the onset of your employment. If you feel you are the right candidate for the role as our Compliance Executive (part-time), then please click 'apply' now. We'd love to hear from you.