Loans Support Officer - Credit Control
N19 3RQ, near Archway tube station in North London Salary : £13.56p per hour, (£26,796pa). Contract : Full time, Temporary 3-month contract (may become permanent) We have an exciting opportunity to work in the financial services sector with a dynamic and rapidly growing co-operative business as a Loans Support Officer, working in credit control The Role - Loans Support Officer - Credit Control Located in near Archway tube station in London (zone 2), the credit union is a savings & loans co-operative that is dedicated to encouraging saving and dealing with debt. Owned and democratically controlled by its members, the credit union is seeking a hard-working and committed individual to serve as part of a small team of Loans Support Officers. Qualifications/Skills/Experience We are looking for an enthusiastic candidate to help us continue to build our successful co-operative business by establishing a rapport with members, applying credit control policies, assisting with loan decision making, and maintaining high levels of member satisfaction. We operate in the fiercely competitive financial services market and want to train new committed staff who will assist us in continuing to grow our credit union. The candidates should have and be able to demonstrate: An understanding and direct experience of credit control procedures An empathetic & persuasive manner of verbal and written communication Excellent telephone manner An understanding of the principles and practice of loan decision making Ability to work well with people, with an excellent telephone manner Practical expertise with Word and Excel IT programme Good understanding of written & spoken English Ability to work with numbers / analytical skills An empathetic manner in dealing with members struggling to repay loans. Main duties & responsibilities of the Loans Support Office role: Implement the bad debt recovery policy, particularly early stages Assist members facing difficulty in repaying their loan to the credit union Help apply the eligible deduction loans service procedures Liaise with debt collection agencies to maximise recovery rates Actively trace borrowers in arrears who have changed address Reschedule loans in accordance with policy to minimise cost of provisioning Notify the line manager of any loans in arrears of particular concern Ensure that adequate provision for bad debt is made in the accounts Enter debt recovery actions on Curtains as appropriate Assist the Supervisory Committee (internal audit) in their monitoring duties Assist with member services functions as and when required Maintain good customer service. The postholder must work within the policies & procedures of the credit union at all times. Person Specification The successful applicant must demonstrate that they have: Direct experience of dealing with loan applications Direct experience of credit control enforcement procedures Excellent verbal and written communications skills Accurate record keeping & reporting skills A commitment to undertaking training and development Good numeracy skills An ability to use a range of ICT efficiently Excellent telephone manner An ability to work flexibly as part of a team An understanding/commitment to equalities issues A friendly, supportive yet assertive manner. It is desirable that applicants have: A knowledge and understanding of the credit union movement A commitment to the aims and objectives of the credit union movement General You are required to treat all information acquired though your employment, both formally and informally, in strict confidence. There are strict rules and protocols about access to and use of members' personal and financial information. Any breach of these rules and protocols will be regarded as subject to disciplinary investigation. There are also procedures in place for employees to raise any matters of concern regarding issues of bad practice or mismanagement. The post holder will undertake such other duties as may be reasonably required, and will be expected to work effectively with others in order to make a positive contribution to the work of the organisation The organisation is committed to achieving equality of opportunities in both services to the community and in the employment of people. The post holder is expected to understand and promote this and all other policies of the organisation. Job Review This is a description of the job as it is constituted at present. It is the practice of the Credit Union to examine periodically an employee's job description to ensure that the description accurately reflects the job being performed and/or that proposed developments are incorporated, as part of personal objective setting. It is the Board's aim to reach agreement on reasonable changes but, if such agreement is not possible, the Board reserves the right to make such changes after appropriate consultation with the post holder & the appropriate Trade Union, where applicable. If you feel you have the necessary skills and experience please click on "APPLY" today, forwarding a covering letter addressing the person specification, and an up to date copy of your CV for consideration in the first instance. Your application MUST be received not later than 9am on Monday 25th of March 2019. Interview/selection is scheduled to take place on Monday 1st of April 2019 but can be flexible for the right candidates.