Our Client, a large Third Party Pensions Administrator is currently looking for a Senior Delivery Manager to join their business. The Senior Delivery Manager will pro-actively drive and co-ordinate activity across several administration teams.

Responsibilities:
Ensure that operational delivery adheres to operating principles and models, including all applicable regulatory and Risk & Compliance controls Day-to-day operational oversight across teams involved in delivery of service to clients, including teams in both UK and India Ensure that all required reporting and other MI is produced for all teams, in line with specified timescales Work with team managers to agree resource allocation across the teams, taking into account workload, specific client issues, and revenue generating projects Own and actively manage service recoveries where recovery is formally initiated, including working with the CRM/Senior Manager to deliver active communication with the impacted clients To have 'people' responsibilities including recruitment into the teams and associated coordination with HR; and to ensure proper administration, performance management, learning and development and engagement by the team managers within teams Overseeing the management of complaints across the teams, ensuring that these are resolved as quickly as possible, and that root/cause analysis is undertaken and findings shared across the teams Responsible for all applicable regulatory and R&C controls within teams Job requirements: Significant CRM experience Very strong knowledge and experience of occupational pension administration Basic PMI and APMI qualifications Experience of planning and project management would be desirable