A national retail business based North of Cambridge currently seek a credit controller on a permanent or temporary to permanent basis. They are considering candidate who are looking to get into a finance role or have little experience. It is important that the candidates have good communication methods and are confident when speaking on the telephone. This role will work as part of a large team and the successful candidate will be responsible for a ledger of around 300 customers. The main duties of the role are as follows:
• Ensure payments are received to agreed terms so that cash collection targets are achieved
• Appraise customer accounts on a daily basis so that supplies are withheld for customers who exceed payment terms and credit limits
• Assess credit limits daily and advise the relevant authority where customers that are approaching their authorised limit to ensure that credit risk exposure is controlled and bad debts are kept to a minimum
• Identify unpaid balances that are subject to dispute/query to negotiate resolution with personnel and follow up so that the customer is satisfied and payment is received promptly
• Attend monthly debt review meetings and conference calls with depot personnel to discuss problematic overdue accounts and agree actions to ensure prompt and full resolution of all customer queries
• To maintain and develop close relationships with external and internal customers by effective communication and exchange of information, to minimise the potential for adverse financial implications for the company Candidate characteristics:
• Ability to build relationships with colleagues and customers alike
• Highly organised with a calm, professional manner
• Polite and confident telephone manner, good attention to detail and proactive approach
• Excellent listening skills
• Must be flexible and open to meeting the companies changing priorities when required.
• Possess a positive attitude, with a high emphasis on building solid customer relationships, both internal and external
• Highly self motivated
• Positive attitude and excellent interpersonal skills
• Enthusiastic, flexible, hardworking and reliable
• The ability to work to tight deadlines, demonstrating a proactive, problem solving approach This is an excellent role for someone with strong customer service skills to get into finance. Similarly if you have previous finance experience and you're looking to build on that, please apply today