Credit Controller Newport Monday to Friday 09.00 - 17.00 Salary £17.500 Our client are currently seeking a Credit Controller to join their team. They are looking at individuals that may have had credit control experience or have experience of dealing with payment plans, chasing debt, collecting payments The job involves
• Working towards monthly targets and deadlines.
• Communicating with customers in writing, by telephone and sometimes face to face.
• Candidates must be computer literate and able to deal with allocated ledgers but also to work as part of a team
• Management of up to 1000 accounts.
• Chasing debt on daily basis via telephone, Email and letter.
• Making at least 50 calls per day from the daily action list, aged debt and scrutiny queue.
• Management of the Calls and Reviews within the CMS system.
• Ensuring all conversations are recorded onto the diary management system.
• Working under pressure to tight deadlines on a daily basis
• Managing the scrutiny queue and making on the spot decisions whether to release the order for appearing in publication or not.
• Reconciling accounts as and where necessary, considering eventualities such as unravelling accounts and reallocating as necessary.
• Monitor and adjust credit limits to meet customer needs whilst avoiding the risk of bad debt.
• Taking credit card payments over the phone directly onto the customers account.
• Dealing with irate and difficult customers, both internal and external.
• Negotiating repayment plans as and where necessary.
• Liasing with Sales and Sales Managers in person and telephone/Email regarding the status of accounts and payment collections.
• Preparing accounts for the Legal process
• Raising queries as and when required.
• Chasing outstanding queries from Sales.
• Working in a Team environment and supporting colleagues as necessary.
• Undertake any other duties which are necessary to the efficient running of the Department. Privacy Notice St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller. As a candidate, you may provide personal details to our Company directly in CV form or via our website. Alternatively, we may collect them from another source such as a third party jobs board. As a business, we must have a legal basis for processing personal data and in turn providing work-finding services. In the event that you are a candidate who has formally registered with St David Recruitment Services, please be advised that personal data is processed on the legal basis of 'Contractual Obligation;' the processing is necessary for the performance of a contract. In all other instances, where we receive personal data via direct or indirect means, either supplied by yourself or obtained via a public forum, we process data on the basis of 'Legitimate Interest;' processing is necessary for the purposes of our legitimate interest to provide work-finding services. St David Recruitment Services will only share personal data with clients who have authorised us to source prospective candidates for permanent or temporary employment. Specific company names will be disclosed in advance of any data being shared. As a business, we will retain personal data only for as long as is necessary, on a secure CRM system. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from the date of their creation or after the date on which we last provide work-finding services. Where applicable, we must also keep payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation. As an individual, you have several rights in respect to the processing of your personal data, all of which can be reviewed on our website. This includes the right to withdraw consent at any time by contacting the Recruitment Consultant with whom you initiated contact, or any other employee at St David Recruitment Services. This e-mail may contain confidential personal data / sensitive personal data and is for the use of the intended addressee(s) only. Onward delivery, copying or similar disclosure of the contents of this e-mail should only be done so in accordance with GDPR legislation. If you receive this email by mistake, please advise the sender immediately and take appropriate measures to delete the content. E-mails sent and/or received via our organisation will retained and monitored for the purposes of ensuring compliance with GDPR