Our client, a leading software and services provider to Lloyd's of London and the broader London insurance market, is looking for an experienced Business Analyst. The Business Analyst is a key member of the company's growing, client facing team, and is critical to the successful relationship between the company and their clients. The BA will act as the bridging point between the clients' Operations teams and the company's technical project team: understanding current process flows, gathering the precise operational requirements of the project, and then translating these operational requirements and business processes to the company's functional capabilities, all the while working with the team to deliver outstanding solutions to their customers. Responsibilities Engaging with clients to understand their operational issues, and then mapping these requirements into the functional capabilities that the company provides. Working with the team in the creation of Statements of Work and functional specification documents for the initial implementation of a project. Using these functional specification documents to produce training documentation for clients. Providing support in the preparation of project plans and delivery milestones. Continued involvement with the client in the project to delivery. Key Attributes Approximately 3-5 years' experience in a similar role. An ability to quickly grasp and translate business requirements into functional capabilities Knowledge of Software as a Service and an understanding of the general London insurance market. Thorough and methodical approach to work, with high attention to detail. Confidence and calm in interacting with senior audiences. Ability to engender trust and credibility both internally and externally.