Business On-Boarding Partner (Part-time/flexible hours available)

Recruiter
Brookson Limited
Location
Woolston, UK
Salary
Competitive
Posted
17 Feb 2019
Closes
17 Feb 2019
Ref
1077136836
Contract Type
Permanent
Hours
Full-time
Level of qualification
Newly qualified, Qualified
Business Onboarding Partner - Warrington Full-time and Part-time applicants welcome to apply We support hundreds of new Directors and business owners every month and your experience working with them in previous roles makes you key to delivering our premium service. We offer flexible working hours to suit you and the potential to work from home in the future. We are investing heavily in our services and whilst relevant qualifications such as AAT/ACCA or ACIB are desirable, it is your experience that really matters. If you have previously worked supporting customers in accounting, financial services or as a business manager in the banking industry or similar, we want you to get in touch. As Brookson One continue to grow their services for the self-employed/freelance workforce, we are looking for Business Onboarding Partners. The Business Onboarding Partners will be able to advise and support our customers to ensure they understand how Brookson One will support them and take the hassle away from their role as a company Director and/or self-employed worker. This is a key appointment to Brookson One. It will be the responsibility of the Business Onboarding Partner to determine when the customer is competent and comfortable enough to use the Business Advisory Team as their future service contact. You'll communicate mainly by phone and email with the majority of your working hours speaking with customers. Key responsibilities Use emotional intelligence to build strong relationships with new customers and support their needs Deliver excellent communication to all new customers within the required standards, working to SLA's Act proactively and intuitively with the customer base to ensure that their business, accountancy and service needs are all met Provide a premium service tailored to each customer need educating and re-selling the value proposition at all points of contact Simplify the complexities of the LTD company life cycle giving peace of mind and reassurance that reinforces our relationship with the customer Provide a thorough understanding of Brookson services and current legislation to customers and draw on experience or qualifications whether it be AAT/ACIB, ACCA or ACA. To continue educating and helping customers until they are confident and comfortable enough to move to the Business Advisory Team Identify opportunities to drive improvement across the customer's business Provide step by step introductions to the welcome portal and encourage new customers to watch introductory videos and answer any queries that arise off the back of these Drive high levels of measured customer satisfaction in line with target expectations. Demonstrate a positive customer journey and drive more engagement from new customers Reaffirm Brookson One values at all times Deliver on the Customer Experience statement of intent at every customer touchpoint Effectively self-manage an ongoing portfolio of new customers through various stages of their customer journey Person Specification Demonstrable skills within an accountancy environment Understanding of legislative changes Understanding of the responsibilities of being self-employed Excellent verbal and written communication skills Positive and engaging disposition Benefits Flexible hours to suit you Competitive basic salary Annual performance bonus Birthday off Free parking Free fruit Study support Life assurance Employer pension contribution 23 days annual leave

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