Reporting Manager - Reading/ UK

Recruiter
Manning GmbH
Location
Reading, UK
Salary
Competitive
Posted
19 Feb 2019
Closes
01 Feb 2019
Ref
1071044430
Contract Type
Permanent
Hours
Full-time
Level of qualification
Qualified
Our client, a global leading telecommunication company, is recruiting for a Reporting Manager to join their telecom project in the United Kingdom. Position Title Reporting Manager Position Type Contract Start Date February 2019 Duration 3 months rolling Location Reading Contact: Kresimir Zebic | 49 89 2388 98 55 Based in the Reading area and reporting to the Service Manager you will be responsible for the Report Management function of a Mobile Circuit & Packet Core Network alongside a BSS ICT system to achieve the agreed contract service levels.

Responsibilities:
Establishing the Report management regime and governance for the contract Support the recruitment of the Service Management team (Including producing job specifications and interviewing /selecting staff). Build and develop the ongoing service relationship with the customer Responsible for the Report Management process, procedure and delivery Be accountable for overall Report Management satisfaction and service delivery to contractual SLAs and KPIs. Leverage expertise and resources from the relevant Managed Services departments (including Operational Support, Engineering Solutions, Transformation, Change, Release, Problem & Configuration) to deliver a consistent experience and excellent service Co-ordinates and sets periodic requirements, objectives and targets for Report Management, underpinning technical services in line with evolving business needs Ensure business objectives are achieved through proactive and diligent management of Reports to successful conclusion and delivering an excellent customer experience Establish and maintain timely communications with all Report stakeholders Conducts holistic Report management reviews with customers, covering full suite of relevant services Continually evolves the Report management discipline in line with recognized industry best practices and Client's specific MSUP Educates the wider business on Report Management processes and its benefits, driving compliance with the processes by all Responsible for the Report Management SLA's, identify and implement corrective actions as required. Drive month on month continuous improvements in service quality across the Report Management function by establishing a Continual Service Improvement process and relevant governance Maintain a detailed understanding of how Client & 3rd party activities work relating to Report Management. Drive third party vendor management with regards Report Management Qualifications: Good understanding of Service Management/Report Management principles and Service Level metrics. Excellent at reporting and able to develop and implement report management process Experience of large and complex service management contracts. Proven expertise in leading service and process improvement activities within a complex service delivery environment. Experience of working across a complex, matrix organization with an ability to develop forward plans and continuously achieve high performance Able to win the trust of customers in challenging and changing circumstances. Experience of management of third party relationships. Aware of the importance of culture as an intrinsic part of the success of the organization Fluent English. For more details contact: sales(at)manningglobal.com Quoting reference: UK_MGKZ_RM9083 Or call Kresimir on: 49 89 2388 98 55 View our latest jobs: www.manningglobal.com Follow us on twitter: ManningGlobal This job was originally posted as www.totaljobs.com/job/85140681

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