Billing Analyst

YU Energy
Nottingham, UK
18 Feb 2019
15 Feb 2019
Job Role
Credit Manager
Contract Type
Level of qualification
Newly qualified, Qualified
Nottingham Business Park, NG8 6PY Department : Back Office

Competitive Type: Permanent Working Hours: Full Time - 37.5 hours per week Reporting to: Back Office Manager YĆ¼ Energy are one of the UK's fastest growing business gas and electricity suppliers, supplying thousands of companies across the country. We are on a mission to shake-up the UK business energy market with our winning combination of expert, personal service and competitive prices, specifically tailored to the needs of commercial customers. We are looking for talented and ambitious people to join our rapidly growing business supporting our mission to become the UK`s Premier Energy Supplier. Company Benefits:
• Travel loan scheme
• Holiday - 22 days bank holidays
• Appointment Allowance
• Leave early on your birthday
• Buying Annual Leave Scheme (Up to 5 days)
• 3 days annual leave extra if you get married
• Eye test Vouchers
• Yu Made a Difference Awards
• Employee Assistance Programme
• Team Activities
• Concierge Services
• Learning & Development Opportunities
• Discounted Health Club Membership
• Pension Scheme
• Well Being Reward
• Annual Salary Review Yu Energy are recruiting for a permanent Billing Analyst to work in Nottingham. This role involves reporting to the Back-Office Team Leader. The Back-Office prides itself with providing the best customer experience and efficient processes. The team ensures a smooth transfer for customers joining the business, and are also responsible for ensuring the Billing System delivers billing requirements in a timely fashion, which includes dealing with complex billing queries. The team is also responsible for liaising with third party agents to resolve high level exception queries together with monitoring/executing business settlement performance in line with industry standards. Your Role To support the Back Office in assimilating a variety of Billing & Exceptions analysis, which will include maintenance & smooth running of the Billing Engine, resolving billing exceptions, queries & reporting failures/success on an account level. Work within the Back-Office team to support maintenance & smooth running of Billing Systems. Working through System exceptions to resolve billing queries. Customer portfolio management Account set up of large multisite's in billing system for group billing. Working alongside other departments to resolve complex billing queries i.e. Metering/Data Exceptions. Liaise with External Data/Metering agents to resolve complex billing queries. Support with producing billing statistics to report to Line manager. Coordination of Billing tasks to ensure weekly/monthly targets are met. Ability to work under pressure and manage multiple deadlines. You will be able to build effective inter-departmental working relationships. You will need to be flexible and a strong team player, as the role will develop over time. Essential Skills Experience within the energy industry. High level of accuracy & attention to detail required. Good MS Excel skills. Able to manage time effectively and prioritise own workload. You will be self-driven and results orientated. Be proactive in looking at challenges and suggesting/driving change Desirable Skills Knowledge of Industry Data Flows. Exposure to working with DC/DA, DNO & MOP. Exposure to system root cause analysis & solutions. Advanced MS Excel skills including Macros. This job was originally posted as