Role: Senior Credit Controller

Location:
Manchester Work pattern: Full Time Start date: February 2019 Contract: Permanent

Salary:
up to £25,000 per annum The Senior Credit Controller is responsible for management of the sales ledger with a view to minimising the bad debt level whilst working in a team environment to improve process and cash flow within the business. To follow the agreed Credit Control procedure, monitor debtor ledgers, produce reports for management, collect outstanding monies and ensure ledgers are accurate and up to date. Key Responsibilities To manage a ledger of customers ranging from key clients - high value accounts to high volume low value accounts To collect debts within assigned credit terms and achievement of individual & department targets, while keeping of meticulous records and review dates To record and manage customer queries and disputed invoices, liaising with internal customers to ensure invoices are paid within agreed payment terms To set up regular meetings with Senior Managers to ensure that cross functional relationships are built in order to highlight potential issues and resolve queries quickly To identify and escalate any potential debt risk or problems/issues with service levels to both internal and external customers, directly to the team leader and/or other appropriate sources To negotiate with customers for satisfactory outcome of the outstanding debt by means of a payment plan, via email, letter and telephone calls To carry out root cause analysis and find appropriate solutions to reduce the number of reoccurring issues Pro-actively review the existing processes and identify areas for improvement To deputise for the Transaction Team Leader Experience: 3 years minimum high-end credit control experience dealing with high volume of diverse clients Studying towards appropriate professional qualification in a recognised professional accounting qualification (e.g. ICM, AAT, BTEC, ACCA, CIMA) Assertive and able to influence people using simple and effective language via email or phone to achieve the desired outcome Confidence to deal with difficult clients and high level internal management and be able to give guidance to colleagues where needed Ability to obtain payments from clients, while maintaining good customer relationships Ability to work cross functionally Will have actively and successfully pursued debt right through the litigation process Will have worked in a credit control role with experience of managing credit limits, using credit check software and computerised accounting packages IT literacy, including working knowledge of MS Office and Excel Experience of working within a 'shared service' customer service environment Experience of dealing with customers on a one to one basis using both verbal and written communication skills If you are interested in this position and meet the above criteria, please send you CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to This job was originally posted as www.totaljobs.com/job/85075983