Maximise cash collection; reduce and maintain 90 days debt to prescribed levels. Deal with customer queries in a timely manner and escalate to relevant service provider where appropriate. Preparation of debtor control lists. Continually review the aged debt reports and produce detailed analysis of outstanding debtors. To undertake the timely and accurate production and processing of credit notes, refunds or other adjustments as required. Manage the debts that have been passed to the debt collection agents/solicitors. Manage credit control month end routines. To respond on a timely basis to enquiries from staff and students, both verbally and in writing, regarding the payment of fees and outstanding balances. Assist with the administration of the on-line payment facility and liaising with colleagues to ensure cash or other receipts are recorded and allocated. The person: Qualified to A level or demonstrable relevant experience. Credit Control experience. Experience of working with large databases. Good telephone manner. Good numeracy and systems skills Good working knowledge of Microsoft Outlook, Excel and Word. Ability to work under pressure to achieve deadlines. Ability to deal with people at different levels and provide a consistent level of advice / service. Acknowledges the need to provide good customer service and gives friendly timely service. Investigates problems or situations beyond routine questions.