Body language

Non-verbal communication counts for over 90% of our actual communication and this includes tone of voice, expressions, foot movements, hand gestures and overall posture. Even if you are nervous, it is important to be aware of how you appear, and how you want to appear.

Do

• Smile when you are first introduced
• Shake hands firmly
• Opt for a relaxed and open posture because this will portray a confident and calm manner
• Make direct eye contact because it indicates positive, affirmative language
• Speak with confidence and stay aware of your voice speed, volume and pitch
• Take deep breaths and stay calm, measured and assured
• Be aware of how your interviewer reacts to you. Those who match your body language are silently signalling their approval or agreement.

Don’t

• Cross your legs and fold your arms, it can indicate that you feel defensive or negative
• Look down and avoid eye contact because it suggests insecurity
• Be over confident as it might be interpreted as arrogance
• Be afraid of silences or breaks in the conversation - answer the question you’ve been asked in a concise manner and avoid filling empty silences by repeating yourself or with meaningless words and phrases.